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How Can We Help?

Whether you have questions about thermal blinds, need help choosing the right glass coating, or want to discuss a lighting project, we are happy to assist.

Most messages answered within 1 business day

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Choose Your Preferred Channel

Email

support@TheSolariumGallery.com

Replies within 24 hours

Phone

346-496-4786

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes

Common Questions

Frequently Asked Questions

How long does shipping take for my order?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.

Can I exchange an item for a different size or style?

Exchanges are handled on a case-by-case basis depending on product availability. Reach out to us via email or phone with your order number, and we will work with you to find the best solution. We aim to make the process as smooth as possible.

How do I choose the right thermal blinds for my solarium?

The right thermal blinds depend on your window dimensions, light preferences, and insulation needs. Our product descriptions include detailed measurements and material specifications. If you need personalized guidance, send us your window measurements and we will recommend the best fit.

What UV protection level do your glass coatings provide?

Our UV protection glass coatings are designed to reduce harmful ultraviolet light while preserving natural brightness in your solarium space. Specific protection details are listed on each product page. Feel free to contact us if you need help comparing options for your particular glass type.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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